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FAQ

  • Q.

    Can I cancel my subscription at any time?

    • Yes, you can cancel your subscription at any time. However, please note that the subscription fee is non-refundable, so cancellation will not result in a refund. If you wish to cancel your subscription, please contact our support team for assistance.
  • Q.

    Where can I find the full terms and conditions for the Driver Subscription Plan?

  • Q.

    Do subscription plans renew automatically?

  • Q.

    Can I get a refund if I'm not satisfied with the subscription service?

  • Q.

    What happens if I don't receive enough travel offers during my subscription period?

  • Q.

    Can I withdraw funds from my app wallet to my bank account?

  • Q.

    What happens if my app wallet balance is insufficient for a cash payment?

  • Q.

    How can I top up my app wallet?

  • Q.

    Can I complete a ride without a wallet balance if the customer pays digitally through the app?

  • Q.

    Why do I need a minimum balance in my app wallet?

  • Q.

    How Hail Feature Works?

  • Q.

    Where can I get service?

  • Q.

    How do ETAs work?

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