Effective Date: [18/04/2024]

Welcome to Pickup Technologies LTD's on-demand pickup and delivery service ("Service"). These comprehensive Terms & Conditions ("Terms") govern the usage of our Service and establish a clear framework for your engagement with us. Please read these Terms carefully, as your access to and utilization of the Pickup Technologies LTD app ("App") and the Service is contingent upon your full compliance with these provisions. By using our Service, you accept these Terms. If you disagree with any part of these Terms, please refrain from using our Service.

1. Service Overview

1.1 Pickup Technologies LTD provides a versatile on-demand pickup and delivery service that caters to a wide range of transportation and package delivery needs.

1.2 Users can request various types of vehicles, including but not limited to cars, bicycles, motorbikes, mini trucks, and trucks to meet their specific requirements.

2. User Responsibilities

2.1 By using Pickup Technologies LTD's Service, Users explicitly commit to adhering to all relevant laws and regulations applicable in their respective regions, including, but not limited to, the licensing prerequisites for drivers.

2.2 If you opt to employ our Service as a means of transporting passengers, it is your responsibility to ensure that you possess all the requisite licenses and permits to function as a taxi driver, complying with the legal requirements of your jurisdiction.

2.3 Pickup Technologies LTD shall not be held accountable for any legal or regulatory complications that may arise due to your failure to procure the necessary licenses or permits.

2.4 Users assume sole responsibility for safeguarding their personal belongings and packages while using our Service. Pickup Technologies LTD disclaims all liability for any lost, damaged, or stolen items during transportation or delivery.

3. User Accounts

3.1 The creation of a user account on the Pickup Technologies LTD App is mandatory for accessing the Service.

3.2 Users are responsible for maintaining the confidentiality of their account credentials and for any actions conducted under their account.

3.3 Users must furnish accurate, current, and complete information during registration and while using the Service.

4. Payment

4.1 Users undertake to remit payment for the Service in accordance with the rates and charges stipulated by Pickup Technologies LTD.

4.2 Accepted payment methods are subject to change, and Users are responsible for ensuring the validity and currency of their selected payment method.

4.3 Pickup Technologies LTD reserves the right to impose cancellation fees for request cancellations after a driver or delivery personnel has been dispatched.

4.4 Ride Request Allocation:

We understand that as a valued driver-partner on our platform, you rely on consistent ride requests to maximize your earning potential. While we strive to provide a steady stream of ride requests, there may be instances where you experience periods of low demand due to various factors such as fluctuating user demand, geographical location, or time of day.

Refund Policy Clarification:

If, due to circumstances beyond our control, such as low demand or technical issues, you do not receive ride requests during your subscription period, we regret to inform you that refunds will not be issued for the subscription fee paid. We understand that this may be disappointing, but it's important to emphasize that our subscription fee is not tied to the number of ride requests received but rather to the continued access to our platform and its features.

Support and Assistance:

However, we are committed to supporting our drivers during periods of low demand and encourage you to reach out to our support team if you have any concerns or need assistance. We continuously monitor and analyze ride demand patterns to optimize our platform and improve the overall experience for both drivers and users.

Continuous Improvement:

Please understand that our aim is to create a sustainable and thriving ride-sharing ecosystem for all participants. Your feedback is invaluable in helping us identify areas for improvement and implement necessary changes to enhance your experience as a driver on our platform.

5. Privacy

5.1 Pickup Technologies LTD adheres to a strict Privacy Policy for the collection and processing of User data. By utilizing the Service, Users consent to the collection, utilization, and disclosure of their data in alignment with our Privacy Policy.

6. Dispute Resolution

6.1 In the event of any dispute between Users and Pickup Technologies LTD, both parties commit to resolve the matter through good-faith negotiations. If necessary, the dispute shall be submitted for arbitration or mediation in accordance with the legal framework of the jurisdiction governing these Terms.

7. Termination

7.1 Pickup Technologies LTD retains the authority to terminate or suspend a User's access to the Service at its sole discretion in cases of violations of these Terms or engagement in unlawful or unethical conduct.

8. Changes to Terms

8.1 Pickup Technologies LTD retains the right to amend these Terms at any time. Users will be notified of such changes through the App or other communication channels. It is the User's responsibility to review these changes and continue to use the Service only if they agree to the revised Terms.

9. Contact Information

9.1 For inquiries, concerns, or feedback regarding these Terms or the Pickup Technologies LTD Service, please feel free to reach out to us at [support@pickup.be] or contact by using app .

By engaging with Pickup Technologies LTD's Service, Users acknowledge their thorough comprehension of these Terms and express their commitment to adhere to them. Pickup Technologies LTD maintains the right to modify the Service and these Terms, and Users are encouraged to periodically review this document for updates.