Privacy Policy — Pickup
Effective Date: 8 July 2025
Website: https://www.pickup.be
Contact Email: support@pickup.be

1. Introduction
This Privacy Policy explains how Pickup collects, uses, and protects your personal data when you use our app or website.

2. What Personal Data We Collect
We may collect the following types of data:
Full name
Email address
Phone number
Location data (to provide rides)
Device information and IP address
Payment-related data (processed via Stripe)

3. How We Collect Data
We collect data when you:
Register an account
Use our services (request or accept rides)
Make payments or receive payouts
Contact our support team

4. Why We Collect Your Data
We use your data to:
Provide and manage ride services
Connect riders and drivers
Process payments securely
Detect and prevent fraud
Communicate important updates and service messages

5. Legal Basis (under GDPR)
We process your personal data based on:
Your consent (when you register or use features)
Our contractual obligations (to fulfill ride or payment services)
Legal obligations (e.g. for accounting and tax)
Legitimate interests (e.g. improving our platform)

6. Third-Party Service Providers
We work with trusted partners who help us deliver our services. These include:
Firebase (Google Inc.) – for user login, notifications
Stripe – for secure payment processing
Gmail (Google Inc.) – for support communication
Google Analytics – for analyzing website usage
Some of these partners are based in the United States and may be subject to U.S. CLOUD Act regulations.

7. Data Storage and Security
Your data is stored securely on servers located in the Netherlands (EU) via TransIP.
We use encryption, access controls, and best security practices to protect your information.

8. How Long We Keep Your Data
We keep your data only as long as needed to:
Provide our services
Comply with legal obligations
Resolve disputes
You can request data deletion at any time.

9. International Data Transfers
Some data may be processed by companies based outside the EU, including in the United States.
We limit exposure to international transfers and prioritize European storage where possible.

10. Your Rights Under GDPR
As an EU user, you have the right to:
Access your personal data
Correct or update your data
Request deletion of your data
Object to or restrict data processing
Request data portability
To exercise any of these rights, contact us at: support@pickup.be

11. Changes to This Policy
We may update this Privacy Policy in the future. You will be notified via our app or website if significant changes are made.

12. Contact
If you have questions or concerns about your privacy, please contact us:
Email: support@pickup.be